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Frequently Asked Questions
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What services do you provide?We provide non-medical in-home care services, including assistance with daily living activities such as bathing, dressing, meal preparation, light housekeeping, medication reminders, companionship, and life-enriching activities tailored to individual needs. Click here to explore our services.
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How do I know if in-home care is the right choice for my loved one?In-home care is an excellent option if your loved one needs help with daily activities but wishes to remain in the comfort of their home. It’s also ideal for those who want companionship or extra support to maintain their independence safely.
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Are your caregivers trained and background-checked?All our caregivers undergo thorough background checks, professional screenings, and specialized training to ensure they meet our high standards of care and professionalism.
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Can I choose the caregiver for my loved one?Absolutely! We strive to match your loved one with a caregiver who aligns with their personality, preferences, and care needs. We also welcome your input in the selection process.
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What are your hours of service?We offer flexible care plans, including part-time, full-time, and 24/7 care, depending on your family’s needs. Our services are available around the clock, including holidays and weekends. Click here to explore our services.
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What makes My Care My Home different from other in-home care providers?We pride ourselves on reflecting God's love in our services, empowering caregivers, and prioritizing ethical practices. Our mission is to provide personalized care that enhances our clients' and their families' quality of life.
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How much do your services cost?The cost of services depends on the level and frequency of care needed. We provide transparent pricing with no hidden fees. We accept approved reimbursements for Medicaid clients and offer flexible payment options and bundled care packages for private-pay clients. Click here to explore our services.
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Do you accept Medicaid or other insurance plans?Yes, we work with Medicaid for eligible clients. Private-pay clients may also use long-term care insurance if their policies cover non-medical in-home care.
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What areas do you serve?We proudly serve the vibrant Memphis, TN area and the surrounding Shelby County, catering to a diverse range of communities. From our neighbors needing essential services to those quality offerings, our commitment is to provide equitable support and exceptional experiences for everyone.
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Can you assist with specialized care needs like dementia or Alzheimer’s?Yes, our caregivers are trained to provide compassionate care for individuals with dementia, Alzheimer’s, and other cognitive challenges. We focus on promoting safety, comfort, and meaningful engagement.
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How do you handle emergencies?Our caregivers are trained to recognize and respond to emergencies. We also have a clear communication protocol to notify family members and healthcare providers promptly.
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How do you ensure continuity of care?We carefully schedule caregivers to ensure consistent service. If a caregiver becomes unavailable, we have qualified backup staff to maintain seamless care for your loved one.
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What if we only need care for a short time?We offer flexible plans for short-term care needs, such as post-surgery recovery or respite care for family caregivers.
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How do you support your caregivers?We are deeply committed to empowering our caregivers by providing a supportive environment, competitive pay, ongoing training, and recognition for their dedication to excellence.
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How do we get started with services?Contact us to schedule a free consultation. We’ll assess your loved one’s needs, discuss care options, and develop a personalized care plan to ensure the best possible support.
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